Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

At Dr Glow Medispa, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following types of personal data:

Full name, phone number, and email address
Date of birth and gender
Appointment details and treatment preferences
Medical history or skin concerns (only if voluntarily provided)
Payment information (where applicable)
Photos or videos (with your consent for treatment records or testimonials)
Device information, IP address, and website usage data

2. How We Use Your Information

Your data may be used for:

Booking and managing your appointments
Providing personalized skincare or aesthetic treatments
Sending appointment reminders and promotional updates
Customer support and responding to your enquiries
Processing payments and invoices
Improving our services and website experience
Complying with legal and regulatory obligations

3. How We Share Your Data

We do not sell or rent your personal data. However, we may share your information with:

Authorized staff and medical professionals under confidentiality
Third-party service providers (e.g. payment gateways, SMS/email platforms)
Legal or government authorities if required by law

4. Data Security

We take reasonable precautions to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. Our systems and staff are guided by strict confidentiality and security policies.

5. Your Rights

You have the right to:

Access and correct your personal data
Withdraw consent at any time (subject to legal or contractual restrictions)
Request deletion of your personal data (where applicable)

To exercise your rights, please contact us using the details below.

6. Cookies & Tracking

Our website may use cookies to enhance user experience and collect analytics. You can adjust your browser settings to refuse cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Dr Glow Medispa
45-1, Jln Geroda 2/1,
Larkin Jaya, 81100 Johor Bahru,
Johor Darul Ta'zim, Malaysia
Phone: +60 13-211 9095